Earn our customers’ trust by solving the problems that matter. See challenges as opportunities. Create value by removing complexity. Deliver delight to customers from the first interaction onward.
Bring your whole self to work. Champion those around you and make each other better. Celebrate shared successes. Hire, retain, and build a culture that's a magnet for incredible people. Diverse teams and perspectives win.
Take the time to write down stuff that matters. Be authentic and thoughtful. Share it all -- mistakes, learnings, wins and losses. Say what you mean and mean what you say. Don’t say anything behind someone’s back that you would not say to them directly.
Get in the driver’s seat. Operate with a sense of urgency. Never say "that's not my job" and don’t wait to be asked. You are empowered to make our company better. There's no rule book for building great companies. Let’s figure it out together.
Come ready to learn. Lean into your discomfort and challenge your implicit and explicit assumptions. Get to the root cause by asking why. Exercise strong judgment by zooming in and zooming out. Be right a lot, but be willing to admit when you're wrong and learn from it.
There’s a time to debate and a time to act. Agree upfront on who’s the decision maker. Respectful and rigorous debate leads to better and faster decisions. When a decision is made, it's time to commit.
Putting people first in order to build a healthy future for us all