I fell in love with computers without really knowing it was happening. Growing up in China, I remembered playing computer games on a Windows '98 OS and wondering what systems moved each pixel across the screen or defined the game's logic. That wonder stayed with me.
It's the little inkling that, like a thread you pull on, slowly unravels into something larger. Discovering the power of data, it's ubiquity, and how it can change fintech for the better has helped shape my career and ultimately led me to Bond. I'm so excited to put data to work in new ways to help brands and banks craft better customer experiences here at Bond.
Defining Customer Experience with Data
From tuning databases for marketing-oriented companies, to helping Credit Karma integrate with legacy institutions, to building the future of streamlined, secure, consumable data at Bond, data is the undercurrent of my career.
After completing my bachelor's degree in Computer Science, I moved to the U.S. to earn my Master's Degree in Computer Science at Purdue University, deepening my expertise in that invisible infrastructure of data that dictates how video game systems run, how backend systems hum as they process requests and how search engines return the right result in milliseconds.
I see data as a universal language that colors the world around us. It's something I knew I wanted to dive into in my professional career.
In one of my first jobs after completing my Master's, I managed backend database systems for a company specializing in data warehousing. There, I saw how that traditionally unseen world of requests, queries, schema design, database tuning, indexing and ETL pipeline can create a very visible impact on a customer's experience.
I was responsible for managing the backend processes of a dashboard that allowed customers to run a query that would give them valuable metrics about their marketing efforts. The faster they received the metrics they need, the better their customer experience would be. By refining the way our backend database processed customer's requests, I was able to drastically increase the speed of these reports, reducing customer wait times and significantly improving the overall experience.
The more I explored the world of backend data engineering, the more I realized there was so much more to discover. I felt compelled to learn new technology like GraphQL and service oriented architecture that was shaping our experiences in everything from social media to finance.
Building a Better Data Platform in Fintech
That pull led me to Credit Karma where I learned cutting edge technology and saw first hand how effective it can be in improving, or revolutionizing, antiquated experiences. The technical divide between forward thinking fintech companies and legacy financial institutions wasn't unique to Credit Karma —it's emblematic of a problem in fintech. It's exactly why Bond is trying to bridge that divide using well-engineered data pipelines and robust APIs.
At Credit Karma, we had to build out integrations with legacy vendors piece by piece because we had no other option. We needed to gather information required to serve up credit reports and recommendations for customers; the only way to access that information was by working with a legacy vendor. So many other companies find themselves in this position.
No customer should have to hurdle those roadblocks themselves. And no industry should be held back by them.
At Bond, I'm incredibly excited to build a modern foundation that brands and banks can use to delight their customers and build revolutionary products. The challenge of constructing highly secure and highly streamlined data architecture might seem daunting, but it's one I'm eager to dive in and solve.
As an Engineering Manager, I can't wait to build with Bond — come and join me!